FAQ - Sleopova Mattress Protector Questions

Product Information

What sizes do you offer?
We currently offer Queen size mattress protectors in four elegant colors: White, Gray, Navy Blue, and Green. Additional sizes are coming soon!

Is the mattress protector really waterproof?
Yes! Our protectors feature 100% waterproof protection while remaining breathable and comfortable. They protect against spills, stains, and moisture without trapping heat.

Will I hear crinkling noises?
Absolutely not. Our diamond grid ultrasonic technology ensures completely silent, noiseless protection. You'll sleep peacefully without any distracting sounds.

How do I care for my mattress protector?
Simply machine wash in cold water and tumble dry on low heat. It's designed for easy care and long-lasting durability.

Ordering & Shipping

Do you offer free shipping?
Yes! We offer free shipping on all orders within the United States.

How long does shipping take?
Most orders arrive within 5-7 business days. You'll receive tracking information once your order ships.

Can I track my order?
Yes! You'll receive a tracking number via email as soon as your order ships.

Returns & Guarantee

What is your return policy?
We offer a 30-day money-back guarantee. If you're not completely satisfied with your purchase, you can return it within 30 days for a full refund.

How do I return an item?
Please contact us at blytman9@gmail.com to initiate a return. We'll provide you with return instructions and a prepaid shipping label.

Is the mattress protector guaranteed?
Yes! We stand behind the quality of our products with a 30-day satisfaction guarantee.

Contact Us

How can I reach customer service?
You can email us at blytman9@gmail.com. We typically respond within 24 hours during business days.

Do you have a phone number?
Currently, we provide support via email to ensure we can give you the most detailed and helpful responses.